Jessi Frey – Head of Client Support Services

This week we have the pleasure of talking to Jessi Frey, our Head of Client Support Services. Jessi was born in Finland but has recently sworn allegiance to the Queen. She works in  Bristol and leads the Client Support team. Here’s what she had to say about getting into digital marketing, achievements and her advice to new starters.

How did you get into digital marketing?

I’ve always been into digital stuff. I bought my first computer in 1985 (Commodore Vic-20). It only had 4Kb of memory, so I’m struggling to think what on earth did I do with it, but it kept me busy for a long time. My first job was in graphic design, and I thought I’d be a designer, but I got accepted into a very exciting trainee program in Finland’s biggest media corporation, and for many years my job was to kick-start the digital projects of several “paper” businesses. Digital marketing came as a natural part of the job.

What is your biggest achievement to date – personal or professional?

I think professionally; my greatest achievement is that I’ve been able to combine so many of my interests and make them happen without having to make sacrifices. I used to be in a rock band, and we released three albums and toured across Europe, and for most of that time, I was also working an exciting job in the media industry. Nowadays I feel that I’ve managed to balance my time between work and family, and I have a job and a husband that support me in doing that.

What advice would you give to recent new entrants?

I keep repeating Richard’s words to new people: Webgains is growing fast, and it’s full of opportunity, and we want to support great people to do exciting things in the company. If you know where you want to go, then Webgains will do it’s best to support it. We don’t want to have good people leave just because they want to move forward. I also emphasise to my team, that they are the experts of their job, and should pro-actively think how to serve clients better and how to make their roles work better. So, in a nutshell, my advice is: be pro-active and stay ambitious!

What is your motto or personal mantra?

My personal mantra is “good enough for rock’n’roll”. It doesn’t mean that you should do things sloppily, but to take action and move forward rather than spend too much time on getting things perfect. Things will get better by doing more, not by planning more.

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