{"id":14956,"date":"2022-02-07T08:54:00","date_gmt":"2022-02-07T08:54:00","guid":{"rendered":"https:\/\/www.webgains.com\/public\/?p=14956"},"modified":"2022-02-07T10:56:19","modified_gmt":"2022-02-07T10:56:19","slug":"what-do-your-customers-really-think-with-cyril-coste-transform","status":"publish","type":"post","link":"https:\/\/www.webgains.com\/public\/en\/what-do-your-customers-really-think-with-cyril-coste-transform\/","title":{"rendered":"What Do Your Customers Really Think? with Cyril Coste"},"content":{"rendered":"\n

For years we have been reliant on the NPS score to determine customer feedback. And, whilst this metric is still very relevant, but in retail especially, we need to do more, to know more. Digital transformation expert Cyril Coste joins Webgains\u2019 CMO Natasha McKenzie to discuss what a fresh approach for customer engagement and feedback in the retail sector might look like.<\/p>\n\n\n\n

The above is a synopsis of our next Transform session featuring digital transformation guru Cyril Coste. It will be available to stream from tomorrow morning (10am GMT) on Webgains Academy.<\/p>\n\n\n\n

This session is the seventh in the series. All previous talks can be viewed on demand by those who are registered on the Academy. Please take a look at the sessions we’ve published up to now below and, if you’d like to register to watch them, you can do so for free here<\/a>.<\/p>\n\n\n\n

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Building Resilience: When the World Zigs, we Zag<\/a> <\/span><\/div><\/div><\/div>\n\n\n\n
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Affiliate Vox Pops: The Affiliate Marketing Mix<\/a> <\/a><\/span><\/div><\/div><\/div>\n\n\n\n
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<\/a><\/em>The Post-Pandemic Consumer<\/a><\/a> <\/em><\/span><\/div><\/div><\/div>\n\n\n\n
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Brand Conscience: The Inconvenient Truth About Sustainability<\/a> <\/em><\/span><\/div><\/div><\/div>\n\n\n\n
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The Network Effect – with Uniqodo and Affordable Mobiles<\/em><\/a> <\/em><\/span><\/div><\/div><\/div>\n\n\n\n
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Your Best Self – All in the Mind<\/em><\/a> <\/em><\/span><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n
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Speakers in this session<\/h3>\n\n\n\n
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Cyril Coste
Founder at Digital and Growth<\/em><\/figcaption><\/figure><\/div>\n<\/div>\n\n\n\n
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Natasha McKenizie
Webgains<\/em><\/figcaption><\/figure><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n

You can watch our next session ‘What Do Your Customers Really <\/strong>think?’<\/em> from 10am next Tuesday (08\/02\/22) on Webgains Academy.<\/a><\/p>\n\n\n\n

In case you haven’t come across Transform before, it is our virtual web series that aims to help both businesses and employees in developing their skills in order to succeed in the ever-changing business environment. Throughout Transform, we\u2019re assembling a range of thought-leaders, change-makers and true industry disruptors to offer their insights on the skills needed to transform your business, life and career.<\/p>\n\n\n\n

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Watch this session now via Webgains Academy<\/h5>\n\n\n\n
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Register now for free<\/a><\/div>\n<\/div>\n\n\n\n
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Watch the video below to get a taster of this Transform session.<\/p>\n\n\n\n

Clips from our next Transform session ‘What Do Your Customers Really <\/strong>think?’ with Cyril Coste<\/em><\/strong><\/strong><\/em><\/figcaption><\/figure>\n\n\n\n
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This session covers<\/h5>\n\n\n\n