• Demonstrate strong decision making in line with company goals, social, and environmental best practice
• Take full ownership of agency client relationships, becoming their trusted partner by leading regular meetings, strategic planning sessions, and affiliate days
• Actively listen to agency needs and challenges, providing tailored support to drive sustainable growth - always guided by the broader knowledge and leadership of the Webgains senior team
• Build strong, trusted relationships with key affiliate partners to deliver innovative, high-performing campaigns. Use these relationships to unlock growth opportunities across your client portfolio and ensure Webgains is positioned as a valuable partner to both agencies and publishers
• Lead with confidence and integrity, making decisions that reflect Webgains’ commercial goals as well as our commitment to social and environmental best practices
• Oversee the growth and strategic development of the agency account management team. Ensure high standards in client service, strong internal collaboration, and long-term satisfaction across all agency partnerships
• Deliver proactive, solutions-focused support to agency clients - escalating challenges where needed and always seeking ways to add value. Act as an advocate for both agency clients and publisher partners

• Set the strategic direction for the agency portfolio, developing and implementing growth plans to achieve and exceed monthly performance targets
• Conduct regular performance reviews, such as Quarterly Performance Planning (QPMs), and maintain visibility and engagement through networking and industry event attendance
• Collaborate closely with the Sales team to identify key partnership opportunities, shape new business pitches, and present compelling case studies to agency senior decision-makers
• Negotiate high-value, bespoke opportunities for Webgains’ agency portfolio, ensuring strategic alignment and commercial impact across all activations
• Take overall responsibility for the commercial performance and profitability (P&L) of agency team accounts. Provide clear leadership and commercial oversight to account managers working within the agency structure
• Drive client acquisition and strategic distribution within the agency portfolio, identifying high-potential opportunities and ensuring appropriate team resource allocation
• Support the continuous development of the account management team through structured training sessions, coaching, and hands-on leadership-ensuring high performance and client service excellence
• Prioritise the wellbeing, growth, and success of your team. Lead with empathy and clarity, maintaining a culture of accountability, support, and ongoing learning

Essential

• A minimum of three years’ experience in affiliate account management
• At least two years working with or within an agency environment

Desirable

• Some experience managing people or mentoring junior team members