• Provide great customer service to our network of advertisers and publishers, helping them to set up, launch, manage and grow the affiliate channel.
• Manage a portfolio of Webgains self-managed clients across the world; act as direct liaison on day-to-day queries, helping with both technical and commercial enquiries.
• Clearly communicate the benefits of the affiliate channel & the big wins for clients.
• Review accounts, provide recommendations and conduct competitor bench marking services.

• Provide support to internal Webgains account management team (Review accounts, provide recommendations and conduct competitor benchmarking services).
• Conduct training calls to help self-managed clients use our technical platform and improve their program performance.
• Liaise effectively with the Publisher Team to drive program recruitment and test new opportunities to the Webgains network.
• Advocate and sell topline affiliate concepts and opportunities to the self-managed clients.

Essential

• Demonstrate some/sound/considerable understanding and experience of affiliate marketing & recruitment.
• Advanced capability with Microsoft office products.
• Enthusiastic learner, seeking knowledge on internet economy and affiliate channel, competitor and subject matter best practice.
• Ability to manage time effectively.
• Excellent communication skills, oral and written.
• Strong attention to detail.
• Demonstratable experience of problem solving, using simple analysis to uncover issues with platform/program performance.

Desirable

• Account management experience or client facing role.
• Degree level education with experience in web-based technologies, marketing and management.
• Fluent in another language (preferred Mandarin and German).
• Experience of analysing data sets from a wide variety of sources and drawing user and market actionable insights.