• Manage a portfolio of Webgains clients and agencies, acting as the main point of contact for daily queries, technical issues, and commercial support.
• Build and maintain strong relationships with clients and publishers through email, phone, and ticketing systems.
• Monitor account performance, identify gaps, and recommend improvements through analysis, competitor benchmarking, and targeted publisher recruitment.
• Work closely with the Publisher Team to drive program growth and test new opportunities on the Webgains network.

• Support internal Account Managers with reporting, account reviews, newsletters, and recommendations.
• Provide training and guidance to clients and agencies on using the Webgains platform and optimising program performance.
• Promote affiliate opportunities and strategies to help clients and agencies grow their revenue.
• Continuously work to improve the financial and strategic success of self-managed affiliate programs.

Essential

• Account management experience or client facing role
• Demonstrate some understanding / research / experience of affiliate marketing & publisher recruitment
• Advanced capability with Microsoft office products
• Enthusiastic learner, seeking knowledge on internet economy and affiliate channel, competitor and subject matter best practice
• Ability to manage time effectively
• Excellent communication skills, oral and written
• Strong attention to detail
• Demonstratable experience of problem solving, using simple analysis to uncover issues with platform/program performance

Desirable

• Degree level education with experience in web-based technologies, marketing and management
• Fluent in another language (preferred Spanish, French, German or Italian)
• Experience of analysing data sets from a wide variety of sources and drawing user and market actionable insights